Who Should Attend
Hospital department managers, medical affairs administrators, nursing managers, operations teams, and healthcare service leaders.
Learning Objectives
- Map a healthcare service workflow and identify operational bottlenecks.
- Select appropriate service, quality, and patient-experience performance indicators.
- Assess staffing, scheduling, and resource allocation tradeoffs.
- Design a measurable departmental improvement project with implementation milestones.
Curriculum & Instructional Hours
| Module | Key Topics | Hours |
|---|---|---|
| Healthcare Management Foundations | Management responsibilities, governance, stakeholder alignment, ethical decision-making | 4 |
| Clinical Service Operations | Patient flow, scheduling, capacity planning, process mapping, operational bottlenecks | 6 |
| Resource & Financial Stewardship | Workforce deployment, budgeting principles, resource utilization, cost-quality tradeoffs | 5 |
| Quality, Safety & Patient Experience | Service quality measures, patient feedback, incident learning, improvement cycles | 5 |
| Performance Management & Change | Dashboards, KPIs, stakeholder communication, change adoption and monitoring | 5 |
| Applied Management Improvement Project | Problem statement, baseline indicators, proposed interventions, timeline and presentation | 5 |
Teaching & Assessment
Learning Methods
Instructor-led seminars, anonymized hospital operations case studies, workflow mapping, facilitated team workshops, and capstone coaching.
Assessment
Participation and case exercises (30%), workflow and KPI assignment (30%), final improvement proposal and presentation (40%); assessment weights proposed.
Program Outcomes
- Department-level service workflow map and bottleneck analysis
- Performance indicator and monitoring dashboard outline
- Written healthcare management improvement proposal with milestones
- Capstone presentation and instructor feedback summary
Program planning notice: Curriculum, duration, faculty, delivery, visits, and completion arrangements are proposed and subject to final institutional confirmation. No clinical practice privileges or professional license eligibility are guaranteed.